Shipping is automatically calculated at checkout. We offer free shipping on orders over $75 before tax, and after any promotions or discounts have been applied. Shipping within currently ONLY within Canada.
It takes approximately 10 business days to prepare your products for shipping. Please note that many of our products are handmade with care, and orders with these products may take longer to prepare.
Once an order is placed, we are unable to edit or make changes. If there is an address issue with your order, please email
firstname.lastname@example.org with the details of the change, as we can try to update the address through one of our couriers. Please keep in mind that this process is never a guarantee and varies depending on the status of the shipment.
Prepayment is required for all orders placed through our site. As soon as your order leaves us you will receive an email with tracking information.
RETURNS & EXCHANGES
We are happy to return your purchase as long as the product is unused, in its original packaging, and within 30 days of receiving the product. Sale items are final sale and are not eligible for return. Items that have been misused, altered, or improperly used are not eligible for return (ie. normal wear, scuffing, creasing due to improper storage, wear and tear on bolster covers). Please note we are unable to refund initial shipping charges.
To return your product that was purchased online, please send an email to email@example.com with the subject “Return,” and in the body include the details of and reason for your return. A member of our team will get back to you shortly with further instructions.
If you are looking to exchange your item, please send us a note at firstname.lastname@example.org and a member of our team will provide instructions. Please note that to be eligible for an exchange the product must be unused, in its original packaging, within 30 days of receipt.
If you have a question about the quality of an item you received please send us an email to email@example.com outlining when the product was purchased, where, and images of the issue you are experiencing and a member of our team will assist.